Account and API keys
My API key is invalid or authentication fails
My API key is invalid or authentication fails
- Check that the API key was copied completely and has no extra spaces.
- Confirm the API key is not expired or disabled.
- Confirm the request uses the correct authentication header.
- Confirm the group assigned to the API key can access the requested model.
How do I view balance and usage records?
How do I view balance and usage records?
Use wallet management to view balance and payment history. Use usage logs to view usage records and cost details.
What happens when my balance runs out?
What happens when my balance runs out?
API requests return an error. After you add funds in wallet management, requests can continue without restarting the client.
Service and connection
Can I use the same API key for all tools?
Can I use the same API key for all tools?
All AIOHub API keys use the
sk- format, but different clients depend on different protocols, Base URLs, and groups. Use one API key per client when you want separate limits, usage tracking, and group changes. See Choose a client.What do usage logs show?
What do usage logs show?
Usage logs are for billing, usage queries, and troubleshooting. They can show fields such as model, group, status, cost, token usage, API key name, and request ID.
Where should I start when a client cannot connect?
Where should I start when a client cannot connect?
First check whether the request appears in console usage logs. If there is no log, the issue is usually the client Base URL, environment variables, or local network. If a failed log exists, continue with the model, group, status code, and request ID. See Troubleshooting.